Shipping & Returns PolicThank you for shopping with Calmerceuticals. Below is our Shipping & Returns Policy to ensure you have a clear understanding of our shipping processes, timelines, and return procedures.

Shipping Policy

Processing Time
All domestic orders are shipped via Australia Post. Please allow up to 48 hours for your order to be processed. During peak periods, such as sales events and the Christmas season, processing times may be longer. Please note that online orders are not processed over weekends or on NSW public holidays. Once your order has been shipped, you will receive full tracking details via email.

Shipping Options and Costs

Australia

• Delivery Method: Standard
  Time Frame: 3-8 Business Days
  Cost: FREE

• Delivery Method: Express
  Time Frame: 1-3 Business Days
  Cost: $12

New Zealand

• Delivery Method: Standard (under $100)
  Time Frame: 3-10 Business Days
  Cost: $20

• Delivery Method: Standard (over $100)
  Time Frame: 3-10 Business Days
  Cost: FREE

Additional Information
Delivery times are estimates and may vary depending on Australia Post and local carriers. Unexpected delays caused by public holidays, weather conditions, or customs processing (for international orders) are outside of our control.

If you have any questions or concerns about your shipment, please contact our customer service team at info@calmerceuticals.com.

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@calmerceuticals.com. Please note that returns will need to be sent to the following address:
Level 1, 60 Martin Place, Sydney, NSW 2000, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@calmerceuticals.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@calmerceuticals.com.